We are looking for an account manager who is capable of building and preserving trusted relationships with our customers. As an account manager at Brantu, we’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
To succeed in this role, you should be an excellent communicator, able to work with marketing and Seller Support teams and build rapport with online shops and physical stores. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.
Identify and sign potential client companies to cultivate profitable relationships
Understand customer needs and develop plans to address them
Negotiate terms and percentages of the contract
Resolve customer complaints quickly and effectively, aliasing with the Seller Support Team
Make sure that physical stores upload and maintain SKUs to be recognized in the system.
Educate the shops regarding elprices.com processes in order, packaging, delivery, financials and product management
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors
- Proven experience as a Client Relationship Manager
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset
- BSc/BA in Business Administration or similar field